Transactions Specialist Transactions Specialist

Join our dynamic team and play a crucial role in managing IMCC incidents. Leverage your skills to ensure timely resolutions and enhance customer experiences. Be part of a team that values innovation and continuous improvement.

Job Summary

Job Responsibilities

• Research IMCC performance and health.
• Resolve IMCC failures and escalate vendor services.
• Provide L1 application support to other LOBs.
• Respond to client inquiries via phone or email.
• Analyze and resolve problems using multiple systems.
• Educate callers on processes and systems.
• Maintain adherence to risk procedures.
• Report privacy breaches as per protocols.
• Assist in risk assessment and compliance.
• Escalate concerns for speedy resolution.
• Participate in continuous improvement activities.

Required Qualifications, Capabilities, and Skills

• Hold a B. Tech, MBA, or BCom degree.
• Demonstrate excellent written communication skills.
• Exhibit prioritization and time management skills.
• Communicate effectively across leadership levels.
• Be proficient in MS Office.
• Work effectively within a team.
• Maintain confidentiality and multitask efficiently.

Preferred Qualifications, Capabilities, and Skills

• Possess technical qualifications or skills.
• Hold SQL, AWS cloud practitioner, or ITIL certification.
• Have prior Level 1 incident management experience.
• Demonstrate flexibility in handling cases.
• Engage in process improvements.
• Provide feedback using CI tools.
• Exhibit shared values and behaviors for a positive environment.

Join our dynamic team and play a crucial role in managing IMCC incidents. Leverage your skills to ensure timely resolutions and enhance customer experiences. Be part of a team that values innovation and continuous improvement.

Job Summary

Job Responsibilities

• Research IMCC performance and health.
• Resolve IMCC failures and escalate vendor services.
• Provide L1 application support to other LOBs.
• Respond to client inquiries via phone or email.
• Analyze and resolve problems using multiple systems.
• Educate callers on processes and systems.
• Maintain adherence to risk procedures.
• Report privacy breaches as per protocols.
• Assist in risk assessment and compliance.
• Escalate concerns for speedy resolution.
• Participate in continuous improvement activities.

Required Qualifications, Capabilities, and Skills

• Hold a B. Tech, MBA, or BCom degree.
• Demonstrate excellent written communication skills.
• Exhibit prioritization and time management skills.
• Communicate effectively across leadership levels.
• Be proficient in MS Office.
• Work effectively within a team.
• Maintain confidentiality and multitask efficiently.

Preferred Qualifications, Capabilities, and Skills

• Possess technical qualifications or skills.
• Hold SQL, AWS cloud practitioner, or ITIL certification.
• Have prior Level 1 incident management experience.
• Demonstrate flexibility in handling cases.
• Engage in process improvements.
• Provide feedback using CI tools.
• Exhibit shared values and behaviors for a positive environment.