Training Specialist

About Us

ACKO is India’s first and only fully-digital Insurtech (product) company to have taken insurance by storm. You might have seen our cool ads or are already a customer and we hope you have noticed how we are rewriting the rules of the insurance game constantly and persistently.Based out of Bangalore, we are solving for the Indian market. But we are a part of a global wave of insurtech startups such as ZhongAn in China , Oscar, Lemonade, Metromile in the US, that are known to succeed owing to their business models and technology.We are a unicorn backed by a slate of marquee investors like Binny Bansal, Amazon, Ascent capital, Accel, SAIF, Catamaran, General Atlantic and Multiples. In only four years since our inception and operations, our products have reached ~75M unique users. We have partnered with some of the biggest names of the digital ecosystem such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc.At ACKO, job roles are focused at impact and we’re here to transform the way the industry operates. Innovation drives us and our products, and we are poised to disrupt insurance, powered by our pioneering products. We have changed the landscape of this age old sector in a growing economy like India and have miles to go from here.After having crossed the $1B valuation mark, our eyes set on even bigger milestones. If you think we’re just about growth and numbers, employee wellbeing lies at the core of all our programs and policies. We are a regular ‘Great Place to Work’ winner and consistently feature on Linkedin’s list of top startups. Currently 1000 strong, we are hiring across all functions.

Competencies and Skills Required:

• Graduate / undergraduate with overall 4+ yrs experience of working as a trainer in a domestic/international contact centre
• Proficient in Ms Office, Ms Excel, Ms PowerPoint
• Excellent communication & Presentation skills
• Ability to develop/build training content
• Good interpersonal skills
• Candidate should possess excellent oral and written communication & presentation skills.
• Excellent communications skills – written and verbal for English language and only verbal for Hindi language
• Should have handled both communication & process related training.
• Previous experience on handling/exposure to decision tree tools such as – Zingtree, etc… are an added advantage.
  

Responsibilities:

• Conduct new hire training and On the Job Training
• Build training modules for New joinee's behavioural skills, soft skills and quality training
• Organize, Plan and Implement monthly cyclic activities including refresher training, monthly tests and call monitoring
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans
• Plan and improve training workshops and projects to monitor and groom poor performers
• Ability to execute training tasks/ assignment on short notice
• Interested to deliver and contribute towards process improvement
• Training Content Writing