Training & Quality Manager

Position Overview:

Key Responsibilities:

• Develop and implement comprehensive training programs based on project specifications and client needs
• Manage and oversee the quality assurance process to ensure alignment with industry standards and customer satisfaction
• Lead continuous improvement initiatives using methodologies such as Six Sigma to enhance service delivery and operational excellence
• Conduct regular assessments and audits of training effectiveness and quality control processes
• Collaborate with department heads to identify training needs and facilitate workshops and training sessions
• Establish and maintain effective communication with clients to assess their training and quality assurance needs
• Mentor and lead the training and quality team, fostering a positive and productive work environment
  

Requirements

Qualifications:

• Education:
• Bachelor's degree in Business Administration, Education, or a related field
• Experience:
• 8+ years of relevant experience in training, quality assurance, or related fields, including at least 3 years in a managerial role
• Certifications:
• Six Sigma certification (Green or Black Belt) preferred
• Train-the-Trainer certification or equivalent experience in training and development
• Skills:
• Strong knowledge of quality assurance methodologies and tools
• Proficient in Microsoft Office and training software applications
• Excellent facilitation, presentation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to build relationships and communicate effectively at all levels of the organization
• Detail-oriented with exceptional organizational skills

Work Environment:

• Office-based position with occasional travel for client meetings and training sessions
• Flexible work hours may be required to accommodate training schedules
  

Benefits