Training & Quality Executive (FMALE)

Job Title: Training & Quality Executive – Telesales

Location: Preet Vihar, Delhi
Salary: Up to ₹40,000 per month

Job Summary:

We are looking for an experienced and proactive Training & Quality Executive with a background in telesales to monitor and evaluate the quality of outbound/inbound sales calls, assess team performance, and ensure adherence to company standards. The ideal candidate should also possess leadership skills to guide and support the telesales team as needed.

Key Responsibilities:

• Training the new hires on product & Sales
• Conduct refresher Training
• Monitor, evaluate, and audit telesales calls to ensure quality, compliance, and performance standards.
• Provide regular feedback to telesales executives and suggest improvements.
• Identify training needs based on call quality and performance gaps.
• Prepare and maintain quality reports and audit summaries.
• Collaborate with team leaders to drive performance and adherence to process.
• Support the team in achieving sales targets and maintaining high customer satisfaction.
• Assist in leading and mentoring a team, as and when required.

Requirements:

• Experience: Minimum 5-6 years in telesales with exposure to call auditing or quality control.
• Age:- Minimum 30years
• Able to deliver product & process training
• Strong understanding of sales techniques and call handling standards.
• Good listening, analytical, and feedback-giving skills.
• Ability to train, lead, mentor, and motivate team members.
• Proficient in MS Office (Excel, Word, etc.) and call monitoring tools (if any).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Paid time off

Schedule:

• Day shift

Experience:

• Training & development: 2 years (Preferred)
• Quality assurance: 4 years (Required)

Work Location: In person