Job
Description
Job Description Learning Partner VOYA INDIA Overview VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are dedicated to delivering cutting-edge solutions to Voya Us Health (employee benefits), Wealth (Retirement) and Investment Management Business. Our focus lies in crafting inventive customer centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial Inc. More information is available at: - www.voyaindia.com. Role Overview As a Learning Partner, you will act as a strategic advisor and learning consultant to enable functional capability, process proficiency, and power skill development. You will collaborate closely with business leaders, HRBPs, and subject matter experts to co-create and deploy impactful learning solutions aligned with operational priorities, regulatory needs, and employee growth. The Learning Partner will play a critical role in managing the end-to-end learning cycle for the assigned business unit, from Training Needs Identification (technology, functional and domain skills) to program execution, facilitation and impact measurement. Key Responsibilities: 1. Stakeholder Management: Act as the primary point of contact for the assigned business unit, ensuring regular communication and alignment on learning priorities; Represent the L&D function in key business and functional forums. Build and maintain strong relationships with business leaders and key stakeholders to understand business objectives to offer proactive solutions Partner with leadership to ensure learning solutions align with talent development goals and business strategy. 2. Training Needs Identification (TNI): Conduct comprehensive TNI assessments by collaborating with business stakeholders to identify skill gaps, development needs, and future capability requirements. Analyze performance data, employee feedback, and business insights to determine the learning interventions required. 3. Learning Strategy & Program Design: Facilitate learning strategies and solutions (Internal and External) that meet the identified needs, ranging from leadership development, functional skills, and soft skills to role-based learning. Curate or design learning programs that leverage blended learning methodologies, including digital, classroom, workshops, and on-the-job learning. Ensure learning programs are tailored to the unique needs of the business unit, offering personalized and relevant content. 4. End-to-End Learning Cycle Management: Oversee the planning, coordination, and execution of learning interventions from start to finish. Manage the delivery of training programs, ensuring seamless execution, and collaborating with facilitators, trainers, and external vendors as needed. Ensure logistical arrangements for training sessions, such as scheduling, communications, and materials, are handled efficiently. Standardize learning approach and incorporate basic principles like process overviews, shadow, reverse shadow, case studies, assessments and certifications Facilitate programs as required Understand the knowledge management framework- includes SOP documentation 5. Impact Reporting & Analysis: Establish key metrics and KPIs to measure the effectiveness and impact of learning interventions to generate impact reports and program ROI Job Description Learning Partner Conduct pre and post-training assessments and feedback collection to evaluate learner engagement, skill development, and overall program success. 6. Continuous Improvement: Monitor industry trends and advancements in learning domain to enhance the effectiveness of the learning programs. Continuously gather feedback from learners and stakeholders to improve the design, delivery, and content of the training programs. Knowledge Transfers (KT) for Transitions: Work closely with Transitions, Operations (offshore) and onshore teams to design end to end Knowledge transfer framework Create KT detailed plan (internal training, external training, SME needs during external training, shadow-reverse shadow plan with milestones for assessment and certification) Track, monitor and report training progress 7. Learning Culture & Enablement Promote a continuous learning culture through campaigns, study circles, learning champions, and peer-led initiatives. Enable digital learning adoption through platforms like LinkedIn Learning, internal LMS, etc. Key Competencies: Strong stakeholder management and consulting skills. Exposure to learning tech platforms and analytics. Proficient in instructional design theories and adult learning principles Good understanding of traditional and modern training methods, tools and techniques Proficiency with MS office tools specially ppt, excel etc Ability to balance strategic thinking with execution. Requirements Knowledge of Health, Wealth, financial services Expertise in managing end to end learning needs of a Business Unit/LOB Excellent interpersonal, communication, and organizational skills Ability to work cohesively with onshore, offshore and shared services teams Partner with vendors partners to facilitate the learning needs for the business Experience in using LMS, Dashboards and SharePoint would be an added advantage Experience 15+ years of overall experience, of which over 7 to 8 years of experience should be in learning and development role supporting financial services preferably health/wealth line of business Experience in a GCC or global shared services environment preferred. Proven experience in stakeholder management and leading learning initiatives end-to-end. Excellent project management and organizational skills. Familiarity with learning technologies and platforms (e.g., LMS, LinkedIn Learning, etc.). Program Facilitation, Content Development Education Postgraduate/Graduate from a reputed institute Domain Requirement Understanding of Retirement Benefits/Health Care/Insurance domain in the US market will be given preference. Other Requirements Flexible work schedule will be required the individual must be willing to work on rotational shifts and from office in-person as per the business need
