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BHIMA JEWELLERY MADURAI
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Training & Development Executive

Training & Development Executive

BHIMA JEWELLERY MADURAI

2 - 31 years

1 - 3 Lacs

madurai main madurai

Posted:20 hours ago| Platform: Apna logo

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Skills Required

training development analysis service design communication collaboration learning content monitoring effectiveness psychology engagement presentation coaching evaluation teaching

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesTraining Needs Analysis (TNA): Identify skill gaps across departments (sales, customer service, operations, etc.). Develop training plans aligned with organizational goals. Program Design & Delivery: Design and deliver training modules on product knowledge (gold, diamond, platinum, gemstones, etc.), sales techniques, and customer handling skills. Conduct soft skills training such as communication, grooming & etiquette, conflict resolution, emotional intelligence, and team collaboration. Create e-learning content, role plays, workshops, and interactive sessions. Employee Development: Develop induction programs for new hires to familiarize them with brand values, culture, and customer service standards. Mentor employees on professional growth and career development within the organization. Performance Monitoring: Track and assess training effectiveness through feedback, assessments, and sales performance indicators. Continuously improve programs based on employee and business needs. Collaboration: Work closely with showroom managers, HR, and department heads to ensure training relevance. Coordinate with external trainers/consultants when required. Key Skills & CompetenciesStrong knowledge of retail jewellery operations and customer expectations. Expertise in soft skills training (communication, interpersonal skills, grooming, conflict handling). Knowledge of sales psychology & customer engagement techniques. Excellent presentation, facilitation, and coaching skills. Ability to design training materials (manuals, handouts, presentations). Strong organizational and evaluation skills.

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Training & Development Executive