Trainer - Quality & Process

About The Role

Responsibilities And Ownership

• Managing the training program in all cities and has to work with helpers/drivers, executives and managers through classroom training, online video viewing and handbook reading.
• Manage the feedback loop, any escalation or deviation from SOP shall come back to this trainer as feedback and the same needs to be solved through retraining.
• Subject matter expert for the appliance category
• Design, develop, and deliver comprehensive training programs on warehouse processes, quality control procedures, and policies
• Conduct regular training sessions to ensure all warehouse staff possess the necessary knowledge and skills to perform their duties effectively
• Coach and mentor warehouse staff Helpers/Drivers on best practices for quality control, inventory management, and order fulfillment.
• Observe warehouse operations and identify areas for improvement in quality and process efficiency.
• Develop and implement new processes to optimize warehouse operations and ensure adherence to quality standards
• Maintain and update training materials to reflect any changes in policies or procedures
• Collaborate with the other teams to identify and address quality control issues
• Track and measure the effectiveness of training programs and make adjustments as needed
• Support the continuous improvement of warehouse operations by identifying and implementing new technologies and best practices
• Prepare and maintain documentation related to training programs and quality control procedures
• Stay up-to-date on industry best practices related to warehouse operations and quality management
  

Preferred Qualifications

• Bachelor's degree with minimum 2 years of experience in after sales service.
• Proven experience in developing and delivering training programs.
• Strong understanding of warehouse processes, quality control procedures, after sales service trainings
• Excellent communication, interpersonal, and coaching skills.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite/G Suite.
• A passion for quality and continuous improvement.
• A technical background in after sales services of appliances I guess is a plus in this role and this role can also help in content building.
  

Benefits

• Competitive salary and benefits package.
• Opportunity to make a significant impact on the efficiency and quality of our warehouse operations.
• Work in a fast-paced and dynamic environment with a talented team.
• Be part of a company that is revolutionizing the furniture rental industry.