Trainer II

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Trainer Role (PEP Screening Process)

• Design and delivercomprehensive training programson PEP screening protocols, tools, and regulatory requirements.
• Conductonboarding sessionsfor new hires, ensuring they understand PEP identification criteria, escalation procedures, and documentation standards.
• Facilitaterefresher trainingsandupskilling workshopsto keep the team updated on evolving global PEP definitions and compliance expectations.
• Develop and maintaintraining materials, SOPs, job aids, and reference guides tailored to the PEP screening process.
• Collaborate with Quality Assurance and Compliance teams to identifyknowledge gapsand address them through targeted training interventions.
• Leadcalibration sessionsto align understanding of PEP risk thresholds, screening logic, and decision-making standards across teams.
• Provideindividual coaching and mentoringto analysts to improve performance, accuracy, and confidence in handling complex PEP cases.
• Monitor training effectiveness throughfeedback surveys, performance metrics, and post-training assessments.
• Stay informed on changes in global regulatory frameworks (e.g., FATF, OFAC, UN, EU, HMT) and update training content accordingly.
• Support internal audits and regulatory reviews by ensuring team members are well-versed in documentation and escalation protocols.
• Partner with stakeholders to ensure training aligns with business goals, compliance standards, and operational needs.
• Promote a culture ofcontinuous learning and compliance awarenesswithin the team.

Key Skills and knowledge - Trainer Role (PEP Screening Process)

• Deep understanding ofPEP screening frameworks, AML compliance, and global regulatory requirements.
• Experience withPEP screening tools(e.g., World-Check, Dow Jones, LexisNexis) and case management systems.
• Strongtraining delivery skills, including facilitation, presentation, and instructional design.
• Excellentcommunication and interpersonal skillsto engage diverse learners and stakeholders.
• Ability to translate complex regulatory concepts intoclear, actionable training content.
• Experience in conductingcalibration sessions, coaching, and performance feedback.
• High attention to detail and ability to identify and address process or knowledge gaps.
• Proficiency inMS PowerPoint, Excel, and e-learning platforms.
• Certification in AML/KYC/Sanctions (e.g., CAMS, ICA) is a plus.
• Ability to work independently and collaboratively in a high-compliance, high-risk environment.

Educational Qualification : Graduate

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

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