Trainer For Technical Support Customer Care

2 - 7 years

3 - 5 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Trainer Technical Support / Customer Care

Educational Qualification: Graduate in any discipline

Industry & Training Experience:

  • Minimum 2 years of industry experience in Technical Support or Customer

Care domain

  • Prior experience in training or facilitating sessions for youth skill development

preferred

Certification Requirement:

  • Certified “Trainer” mapped to Qualification Pack “MEP/Q2601, V2.0”
  • Minimum accepted score: 80% aggregate

Key Responsibilities:

  • Deliver high-impact classroom and practical training sessions under the CSR

Skilling and Employability Program

  • Train and mentor youth in Technical Support / Customer Care skills aligned to

the prescribed NSQF curriculum

  • Facilitate employability and soft skills sessions to enhance job readiness.

Prepare and Support learners in interview process

  • Conduct periodic assessments, maintain learner performance records, and

ensure training quality standards

  • Support mobilization and placement teams by motivating learners for

attendance, completion, and employment

  • Submit regular reports and feedback to the project coordinator / program

manager

Skills & Competencies:

  • Excellent communication and facilitation skills in English and Tamil
  • Strong understanding of customer service processes, voice/non-voice support,

and troubleshooting

  • Ability to engage, inspire, and mentor youth from diverse backgrounds
  • Good documentation and digital reporting skills

Location: Santhome, Chennai

Employment Type: Freelance / Contract (as applicable)

Reporting To: Program Manager

Compensation : Industry standards

For more details contact :

Tejashwini Lokesh

tejashwini.l@cielhr.com

9448208419

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