Trainer for Soft Skill and Call Etiquette

As a Trainer for Soft Skills and Call Etiquette at Credque, your primary responsibility will be to design and deliver training programs that focus on enhancing soft skills and call etiquette for our staff. Located in Bengaluru, this full-time on-site role involves conducting training sessions, creating training materials, evaluating trainee performance, and updating training programs based on feedback and industry best practices. To excel in this role, you should possess strong communication and interpersonal skills, both verbal and written. Experience in training delivery, developing training materials, and evaluating training outcomes is essential. Proficiency in soft skills training, including emotional intelligence, conflict resolution, and customer service excellence, is required. Additionally, you should have a good understanding of call etiquette, including phone handling techniques, active listening, and effective questioning strategies. Adapting training methods to cater to diverse learning styles and needs is crucial. Proficiency in using training tools and technology for interactive sessions is also desired. Experience in the financial services or loan industry would be advantageous. A Bachelor's degree in Education, Communication, Business Administration, or a related field is preferred. We also offer moonlighting opportunities for experienced trainers. Join us at Credque in our mission to optimize sales processes and enhance productivity for loan service providers nationwide.,