As a Trainer for Soft Skills and Call Etiquette at Credque, your primary responsibility will be to design and deliver training programs that focus on enhancing soft skills and call etiquette for our staff. Located in Bengaluru, this full-time on-site role involves conducting training sessions, creating training materials, evaluating trainee performance, and updating training programs based on feedback and industry best practices. To excel in this role, you should possess strong communication and interpersonal skills, both verbal and written. Experience in training delivery, developing training materials, and evaluating training outcomes is essential. Proficiency in soft skills training, including emotional intelligence, conflict resolution, and customer service excellence, is required. Additionally, you should have a good understanding of call etiquette, including phone handling techniques, active listening, and effective questioning strategies. Adapting training methods to cater to diverse learning styles and needs is crucial. Proficiency in using training tools and technology for interactive sessions is also desired. Experience in the financial services or loan industry would be advantageous. A Bachelor's degree in Education, Communication, Business Administration, or a related field is preferred. We also offer moonlighting opportunities for experienced trainers. Join us at Credque in our mission to optimize sales processes and enhance productivity for loan service providers nationwide.,
As a Trainer for Soft Skills and Call Etiquette at Credque, you will play a crucial role in designing and delivering training programs to enhance the soft skills and call etiquette of our staff. Your responsibilities will include conducting training sessions, creating training materials, evaluating trainee performance, and updating training programs based on feedback and industry best practices. Key Responsibilities: - Designing and delivering training programs focused on improving soft skills and call etiquette - Conducting training sessions to enhance communication and interpersonal skills - Creating engaging training materials to support learning objectives - Evaluating trainee performance and providing constructive feedback - Updating training programs based on feedback and industry best practices Qualifications: - Strong communication and interpersonal skills, with a focus on verbal and written communication - Experience in training delivery, developing training materials, and evaluating training outcomes - Proficiency in soft skills training, including emotional intelligence, conflict resolution, and customer service excellence - Knowledge of call etiquette, including phone handling techniques, active listening, and effective questioning strategies - Ability to adapt training methods to diverse learning styles and needs - Proficiency in using training tools and technology for interactive sessions - Experience in the financial services or loan industry is a plus - Bachelor's degree in Education, Communication, Business Administration, or a related field Join Credque and be part of a team dedicated to empowering sales teams and streamlining operations for loan service providers nationwide. Your contribution will help businesses optimize their sales processes and enhance productivity, making loan services more effective and efficient. Explore moonlighting opportunities for experienced trainers with us.,
• Connect with customers through calls,emails and messages • Manage leads through CRM and maintain follow-ups • Coordinate with internal teams and partners for smooth processing • Work towards monthly sales targets DM: [hr@credque.com ]