Trainer and Team Coach

As a Trainer and Team Coach, you will be responsible for various tasks related to recruitment, training, and development of team members in a call center environment. With 2-3 years of experience in Quality Assurance and 1 year as a trainer, you will play a crucial role in enhancing the skills and performance of the team. Your duties and responsibilities will include conducting interviews to assess candidates" communication skills and voice quality, designing training modules, delivering classroom training, providing feedback to QAs on transaction audits, conducting customer handling assessments for new hires, and managing new hires on the production floor. Additionally, you will be involved in managing underperforming team members by providing training refreshers and coaching feedback to improve customer experience. Regular Training Need Analysis (TNA) of staff, working with QAs to enhance their communication and product skills, and focusing on customer satisfaction will also be part of your responsibilities. The ideal candidate for this role should have a Diploma or Under Graduate/Graduate degree in any discipline with 2 years of call center experience and 1 year as a QA Trainer. Strong communication skills in English and Hindi, feedback and coaching skills, persuasive communication abilities, and excellent presentation skills are essential for this position. Desired skills such as leadership abilities, proficiency in regional languages, keenness to learn, patience, analytical skills, integrity, commitment, and a positive attitude will be advantageous. The role requires you to work full-time in a day shift at the designated in-person work location. In return, you will be offered benefits such as Provident Fund and a performance bonus. If you are a confident speaker with a strong customer focus and the ability to manage people effectively, this role will provide you with an opportunity to make a significant impact on the team's development and performance.,