Trainee Analyst(Service Desk )

0 years

2 Lacs

Posted:5 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Savantis Solutions

Industry:

About the Role

dynamic and enthusiastic freshers

Position Details

  • Role:

    Service Desk Analyst Trainee
  • Experience Level:

    Fresher
  • Employment Type:

    Full-time

Eligibility Criteria

  • Graduates from

    2022 / 2023 / 2024 / 2025 batches

  • Education:

    • B.Tech (CSE / IT / ECE / EEE / Civil / Mechanical / Instrumentation)
    • BCA (Computers)
    • B.Sc (Mathematics / Computers)
  • Minimum 55%

    throughout academics
  • No current

    academic backlogs

  • Must possess

    all educational certificates

  • Strong

    spoken & written English communication

    skills are mandatory

Job Responsibilities

  • Provide technical support to users

    in person, via phone, or ticketing system

  • Diagnose and troubleshoot

    hardware & software issues

  • Handle

    incidents and service requests

    as per SLA guidelines
  • Understand and apply

    severity & priority concepts

  • Log, track, and document all helpdesk interactions
  • Allocate and manage

    temporary IT assets/devices

  • Follow standard

    help desk procedures & escalation matrix

  • Redirect issues to appropriate teams for resolution
  • Ensure timely follow-ups and complete resolution of user issues
  • Identify and escalate

    critical/urgent incidents

  • Prepare and maintain

    daily/weekly activity reports in Excel

Skills Required

  • Basic knowledge of

    IT Infrastructure & Service Desk operations

  • Awareness of

    SLA, Incident Management & Service Requests

  • Strong problem-solving and customer-handling skills
  • Willingness to work in a

    client-facing environment

Why Join Savantis Solutions?

  • Excellent opportunity for

    freshers to start an IT career

  • Hands-on exposure to

    real-time IT infrastructure support

  • Professional work environment with learning & growth opportunities

Email ID : freshers@savantis.com

Priyanka Dhangar

Savantis Solution India Private Limited

HR Executive .

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You