Analyst Trainee

Savantis Solutions India

0 years

1 - 2 Lacs

noida greater noida delhi / ncr

Posted:2 weeks ago| Platform:

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Skills Required

trainee service desk freshers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Bring A copy of resume .

Walk In Interview

Location : Sector 96 Noida , ESquare Building work box , Super tech Building , Sector 96 Noida , 16th floor , Savantis Solution Office .

Date 09/10/25 to 30/10/25 .

Timings - 10:30 AM to 5:00 PM

Role & responsibilities

Greetings from Savantis Solutions!

It's an IT Infrastructure Management group who is to be deployed at Client Premises.

Position Details

Service Desk

Analyst Trainee

Noida

INR. 2.22 LPA

Eligibility Criteria:

Should be a 2022/2023/2024/2025 - B. Tech/ BCA (Computers)/ B. Sc (Mathematics / Computers) graduates
Minimum 55% throughout the academics.
B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation only) (2022/2023/2024/2025 graduates)
Should have all the educational certificates
Candidates should not have any academic backlogs currently.
Level of Experience required: Freshers
Good command in spoken & written English is mandatory.

Respond to requests for technical assistance in person, via phone.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise users on appropriate action.
Should know about SLA and severity/priority (Person should aware Incident and service request definition).
Follow standard help desk procedures.
Log all help desk interactions.
Temp asset device allocation.
Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports in excel format.

Thanks

Gaurav Bhatia

Gaurav.bhatia@savantis.com

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