Trade Operations, Chargebacks Analyst

You will be responsible for processing chargeback credits through ICyte, collaborating with customers to resolve chargeback disputes in alignment with contractual agreements, and much more!

Key Responsibilities:

• Process claims and Resubmissions: The analyst analyzes and validates all lines for assigned customer accounts. The analyst is responsible for identifying the root cause of issues with discrepancies and taking corrective action to eliminate future occurrences and reduce the outstanding wholesaler chargeback deduction balance.
• The analyst is responsible for researching chargeback rejections due to invalid data. The incumbent works with wholesalers and internal contract/membership groups to resolve issues for problematic chargebacks, including pricing, membership, eligibility, dating, and claims data errors.
• The analyst will also perform ad hoc reports and projects as required. Performs Daily and Monthly Reconciliations
• To ensure completeness, the analyst will perform a daily and monthly reconciliation of inbound chargebacks to the EDI 844 transmission. The analyst also performs a daily reconciliation of outbound chargebacks to the EDI 849 transmission.
• Interact with Internal and External Customers: The Chargeback analyst responds to wholesaler inquiries and works with the Contracted Entities to resolve pricing or membership questions and discrepancies. The analyst also works cross-functionally as required to research and resolve issues.
• Ensures on-time and high-quality delivery of assigned claims/contracts
• Creates/Distributes supporting documentation to clients/customers
• Creates Ad hoc Reports as requested
• Researches, resolves, and documents disputes, trends, and calculation variances
• Ensure compliance with all contract terms
• Maintains tracking logs
• Retrieves customer and sales data for Chargeback/rebate/Admin fee processing
• Supports audit requests as assigned
  Qualifications

• Minimum of 3-5 year direct or related experience preferred
• Strong analytical and critical thinking skills
• Strong verbal, written, and interactive skills with both internal and external stakeholders