Tour Manager

We are looking for a highly organized and customer-focused Tour Manager to oversee and manage all aspects of tour operations, from planning and coordination to execution. The ideal candidate should have strong destination knowledge, excellent communication skills, and a passion for delivering exceptional travel experiences to clients.

Key Responsibilities:-

• Plan, organize, and manage domestic and international tour packages (individual and group).
• Coordinate with hotels, transport providers, local agents, and guides to ensure smooth tour operations.
• Supervise tour consultants and ensure timely responses to client inquiries.
• Handle tour quotations, costing, and itinerary preparation.
• Manage group tours and escort travelers when required.
• Ensure all tours meet company standards for quality, safety, and customer satisfaction.
• Handle customer feedback, complaints, and service recovery effectively.
• Maintain updated knowledge of travel destinations, visa requirements, and tourism trends.
• Work closely with the sales and marketing team to promote new packages.
• Prepare reports on tour performance, profitability, and customer feedback.

Requirements:-

• Minimum 5–7 years of experience in the travel and tourism industry, preferably in tour operations
• Excellent communication, negotiation, and organizational skills.
• Ability to manage multiple tours and handle pressure during peak seasons.
• Proficiency in MS Office and travel management software.
• Bachelor’s degree or diploma in Travel & Tourism or related field.
• Willingness to travel domestically and internationally when required.

Key Skills:-

• Tour Planning & Coordination
• Customer Relationship Management
• Destination & Supplier Knowledge
• Costing & Budgeting
• Team Leadership & Supervision
• Problem Solving & Decision Making

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person