Tour Coordinator (Fareast, Domestic & Europe)

As a tour coordinator, you will be responsible for planning, organizing, and overseeing travel arrangements and activities for various groups or individuals. Your primary role will be to ensure that all aspects of the tour, including transportation, accommodations, sightseeing, and entertainment, are well-coordinated and executed smoothly. Your key responsibilities will include developing and designing tour itineraries based on client requirements, preferences, and budget for Europe/Far East/domestic sector. You will research and select appropriate destinations, attractions, accommodations, transportation, and other services, taking into consideration factors like logistics, timing, and local regulations. It will be essential for you to interact with clients to understand their travel needs and expectations, provide recommendations, answer queries, and customize tours to meet individual or group requirements for a high level of customer satisfaction. Additionally, you will establish and maintain relationships with various service providers, negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience. Monitoring tour budgets, ensuring profitability, cost-effectiveness, and compliance with travel regulations, health and safety guidelines, and visa requirements will also be part of your responsibilities. You will prepare and distribute necessary travel documents, itineraries, and confirmations while keeping abreast of industry trends, destination information, and any changes in regulations that may impact travel arrangements. Supervising and providing guidance to tour executives and support staff, delegating tasks, monitoring progress, ensuring efficient workflow, conducting performance evaluations, providing training, and fostering a positive work environment will be crucial aspects of your role. You will need to anticipate and proactively address potential issues or emergencies during tours, develop contingency plans and procedures, liaise with clients, vendors, and local authorities to resolve problems, and ensure the safety and well-being of travelers. Providing excellent customer service, attending to customer feedback, suggestions, and complaints, maintaining data in CRM, and continuously improving tour quality to exceed customer expectations will be essential. This is a full-time, permanent position that offers benefits such as health insurance, provident fund, a day shift schedule, and performance bonuses. A Bachelor's degree is required, along with at least 2 years of experience as a Tour Coordinator. Proficiency in English is preferred, and the work location is in person.,