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3 Job openings at Osaka connect Dot Com Pvt Ltd
Tour Coordinator (Fareast, Domestic & Europe)

Kochi, Kerala

2 years

INR 2.4 - 5.4 Lacs P.A.

On-site

Full Time

Looking for candidates who have hands-on experience in Europe / Far east /domestic sector/ . A tour coordinator is responsible for planning, organizing, and overseeing travel arrangements and activities for various groups or individuals. Their primary role is to ensure that all aspects of the tour, such as transportation, accommodations, sightseeing, and entertainment, are well-coordinated and executed smoothly. Responsibilities: · Develop and design tour itineraries based on client requirements, preferences, and budget Far east /domestic sector/Europe . · Research and select appropriate destinations, attractions, accommodations, transportation, and other services. Consider factors like logistics, timing, and local regulations. · Interact with clients to understand their travel needs and expectations. · Provide recommendations, answer queries, and address concerns. · Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction. · Establish and maintain relationships with various service providers, including hotels, airlines, transportation companies, tour guides, and entertainment venues. · Negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience. · Prepare and manage tour budgets, ensuring profitability and cost-effectiveness. · Monitor expenses, compare quotes, and seek cost-saving opportunities without compromising quality. · Track financial transactions, prepare invoices, and handle billing and payment processes. · Ensure compliance with travel regulations, health and safety guidelines, and visa requirements. · Prepare and distribute necessary travel documents, itineraries, and confirmations. · Keep abreast of industry trends, destination information, and any changes in regulations that may impact travel arrangements. · Supervise and provide guidance to tour executives and support staff. · Delegate tasks, monitor progress, and ensure efficient workflow. · Conduct performance evaluations, provide training, and foster a positive work environment. · Anticipate and proactively address potential issues or emergencies during tours. · Develop contingency plans and procedures to handle unforeseen circumstances like flight delays, cancellations, medical emergencies, or natural disasters. · Liaise with clients, vendors, and local authorities to resolve problems and ensure the safety and well-being of travelers. · Deliver excellent customer service by promptly responding to inquiries, resolving complaints, and maintaining strong client relationships. · Attend to customer feedback, suggestions, and complaints to continuously improve tour quality and exceed customer expectations. · Maintain the data in CRM. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Tour Coordinator: 2 years (Preferred) Language: English (Preferred) Work Location: In person

Travel Consultant

Cochin

2 years

INR 2.4 - 6.0 Lacs P.A.

On-site

Full Time

Urgently hiring.. As a Travel Consultant, your primary responsibility will be to manage ticketing operations and ensure smooth and efficient ticketing processes for customers. You will be responsible for handling ticket reservations, cancellations, exchanges, and providing exceptional customer service. This position requires strong organizational skills, attention to detail, and excellent communication abilities. Responsibilities: · Manage ticketing operations, including ticket reservations, cancellations, and exchanges. · Ensure accurate and timely issuance of tickets to customers. · Collaborate with airlines, travel agencies, and other ticketing partners to obtain necessary ticketing information. · Handle ticketing system updates, fare calculations, and refunds as required. · Provide outstanding customer service by addressing customer inquiries, resolving ticketing issues, and handling complaints. · Assist customers with itinerary changes, seat assignments, special requests, and other ticketing-related matters. · Maintain a professional and courteous manner while interacting with customers both in person and over the phone/email. · Liaise with airlines, travel agents, and other partners to ensure smooth ticketing processes. · Stay updated with industry trends, ticketing regulations, and system enhancements, and provide recommendations for process improvements. · Maintain accurate records of ticketing transactions, including sales, refunds, and exchanges. · Prepare regular reports on ticketing activities, sales performance, and customer feedback. · Monitor ticketing systems and databases for accuracy, ensuring data integrity. · Assist in training and mentoring junior ticketing staff. · Collaborate with the team to ensure efficient workflow and share knowledge and best practices. · Provide support during peak periods, special promotions, or other high-demand situations. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Ticketing: 2 years (Preferred) Work Location: In person

Tour Coordinator (Fareast, Domestic & Europe)

Cochin

2 years

INR 2.4 - 5.4 Lacs P.A.

On-site

Full Time

Looking for candidates who have hands-on experience in Europe / Far east /domestic sector/ . A tour coordinator is responsible for planning, organizing, and overseeing travel arrangements and activities for various groups or individuals. Their primary role is to ensure that all aspects of the tour, such as transportation, accommodations, sightseeing, and entertainment, are well-coordinated and executed smoothly. Responsibilities: · Develop and design tour itineraries based on client requirements, preferences, and budget Far east /domestic sector/Europe . · Research and select appropriate destinations, attractions, accommodations, transportation, and other services. Consider factors like logistics, timing, and local regulations. · Interact with clients to understand their travel needs and expectations. · Provide recommendations, answer queries, and address concerns. · Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction. · Establish and maintain relationships with various service providers, including hotels, airlines, transportation companies, tour guides, and entertainment venues. · Negotiate contracts and rates, manage bookings, and coordinate logistics to ensure a seamless travel experience. · Prepare and manage tour budgets, ensuring profitability and cost-effectiveness. · Monitor expenses, compare quotes, and seek cost-saving opportunities without compromising quality. · Track financial transactions, prepare invoices, and handle billing and payment processes. · Ensure compliance with travel regulations, health and safety guidelines, and visa requirements. · Prepare and distribute necessary travel documents, itineraries, and confirmations. · Keep abreast of industry trends, destination information, and any changes in regulations that may impact travel arrangements. · Supervise and provide guidance to tour executives and support staff. · Delegate tasks, monitor progress, and ensure efficient workflow. · Conduct performance evaluations, provide training, and foster a positive work environment. · Anticipate and proactively address potential issues or emergencies during tours. · Develop contingency plans and procedures to handle unforeseen circumstances like flight delays, cancellations, medical emergencies, or natural disasters. · Liaise with clients, vendors, and local authorities to resolve problems and ensure the safety and well-being of travelers. · Deliver excellent customer service by promptly responding to inquiries, resolving complaints, and maintaining strong client relationships. · Attend to customer feedback, suggestions, and complaints to continuously improve tour quality and exceed customer expectations. · Maintain the data in CRM. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Experience: Tour Coordinator: 2 years (Preferred) Language: English (Preferred) Work Location: In person

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