Title Product & Process Trainer

The role involves preparing training modules for various types of training including Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction. Monitoring and coaching agents on language aspects like grammar, pronunciation, and syllable stress as well as on cultural understanding. Providing consistent coaching and feedback to improve employee performance. Supporting floor training initiatives and assisting in the design and development of training materials. Offering feedback for training content enhancement and development. Developing action plans for employees in the bottom quartile to help them progress in their learning curve. Ensuring advisors are skilled and knowledgeable to handle customer interactions. Coaching advisors on product and process improvements, creating learning solutions, customizing training delivery, and providing Financial Market Training specifically on Forex & Comex. Conducting On-the-Job Training (OJT) and Refresher Training. Organizing JKQ sessions and completing the Certification Process. Conducting sessions on Compliance and Customer Satisfaction. Executing assigned duties and responsibilities as per the company's discretion. The ideal candidate should be a minimum graduate or post-graduate with good communication skills and knowledge of the global market, particularly in Forex & Comex. They should be talkative, enthusiastic, and innovative, with sales and marketing skills. Fluent English communication is required for this role. The company offers perks such as overseas trips, a fixed in-hand salary, and medical insurance. The job is full-time and permanent with benefits including health insurance and Provident Fund. The schedule is a day shift with a yearly bonus. The candidate should have at least 1 year of total work experience. The work location is in person.,