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Time Services Specialist

Time Services Specialist

NOVARTIS

1 - 3 years

7 - 11 Lacs

Hyderabad

Posted:1 hour ago| Platform:

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Skills Required

Administration Payroll SAP Networking Access management Transition Manager Technology User administration Subject Matter Expert Continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary

The purpose of this role is to provide second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services.
To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of P&O Services as well as to provide support on Time & Attendance tool.

About the Role

Major accountabilities:

Provide administrative support to the implementation of processes and standards for all P&O Services aspects (e. g. services, processes, continuous improvement) and follow up inquiries on problems and requests from customers/users.
Attend to standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
Perform user administration tasks (e. g. access management) -Assist in tracking service requests and troubleshoots support the analysis of error messages and questions.
Perform administrative tasks to facilitate the delivery and presentation of key data to supervisors.
Prepare reports on the evaluation of services and processes.
Provide assistance to P&O Services projects at country or BU level -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Essential Requirements:

Min. 1 to 3 years experience in Time Services operation on a Time Solution platform
1 - 2 years background in HR Services either in Payroll-Time or HR Technology as added plus
Experience of working in project within a global organization

Desirable Requirements:

Experience with transformation initiatives and transition projects is a plus
WD/SAP system knowledge is advantage

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture

Join our Novartis Network:

Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network

Benefits and Rewards:

Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

10001 Employees

445 Jobs

Key People

Vas Narasimhan

CEO
Marie-France Tschudin

President, Innovative Medicines
Shivani R. Sharma

Chief Financial Officer
John Tsai

Chief Global Research
David Epstein

Former CEO of Novartis Pharmaceuticals

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Time Services Specialist