Identify Gaps in all aspects of site performance (including service and people) for responsible geographical area and mandate, advice or offer Retailer/Dealers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer/Dealer and Shell.
Maximize all sales development potential whilst protecting Shells interests, through the coaching and motivating of Retailer/Dealer.
Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance (including counselling and performance management of underperforming sites / Retailers).
Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
Ensure Retailer/Dealer implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals.
Play a leading role in implementing the local retail strategy in order to secure the best possible network coverage while maximizing the shareholder interests.
Ensure that Dealers and retailers actions do not damage Shells Reputation.
Ensure that the retailers trains and develops their staff and understands the importance of people in delivering the Customer Commitment.

What you bring

We re keen to hear from individuals with extensive relevant experience and with the following skills experience, and knowledge:

Selling and Negotiation.
Channel Management.
Applying Customer Value Proposition.
Commercial & Economic Acumen.
Managing Customer Experience.
Retail Site Operations.
Value Chain Understanding.

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