Territory Manager - Appliances || Chandigarh

POSITION TITLE

DEPARTMENT-

FUNCTION-

KEY PURPOSE OF THE JOB (POSITION SUMMARY)

To manage the sales and service in the respective territory for effective sales of Hafele Appliances Product range.

KEY RESULT AREAS

1) Achievement of Sales Plan

2) Quality of Sales

3) Appointment of distributors/dealers in non-represented area

4) Secondary/Tertiary Sales Management

5) Customer Satisfaction

KEY FUNCTIONS & RESPONSIBILITIES

S.No. STRATEGIC

1 To offer special prices or schemes with approval of National Manager Appliances

2 Competition Intelligence and Territory Mapping to ensure wider and in-depth reach

S.No. OPERATIONAL

CHANNEL MANAGEMENT

• Managing distributor and dealers of the area.
• Identify New Dealers and set up distribution channel in local areas.
• Managing complete Primary/Secondary/Tertiary sales in the channel.
• Introduction of new products.
• Responsible for complete sales cycle of the area.
• Managing Display area of the dealers.
• Conducting regular training of sales person of franchisees, distributors and dealers.
• To regularly monitor sales figures and product mix of the customers/regions
• To provide feedback about the product demand, market trend, product quality issues to the Product Management Team

BUSINESS DEVELOPMENT

• Regular meeting with Architects/Interior Designers.
• Regular meeting with High End Builders/IBs/Villas.
• Conducting regular architects meetings and trainings.
• Access and analyze market trends and dynamics and competitor behaviors

SALES PERFORMANCE

• Responsible for achievement of sales targets for the area.
• Ensure timely billing to customer. Manage the collection process so that receivables are accrued within the prescribed timeline.
• To submit consolidated monthly activity reports for each region to the Leadership committee.

SOLUTION TO CUSTOMER QUERY

• To ensure that all customer complaints are immediately handled.
• Review all customer queries and complaints from sales or directly from the customer, analyze the problem, and provide proper solutions.
• Escalate new and unique issues to relevant people in the organization for knowledge and resolution

S.No. DEVELOPMENTAL

1 To update the customers about all new product releases of the company as soon as they are released

OPERATING NETWORK

INTERNAL RELATIONSHIPS

S.No. DEPARTMENT - PURPOSE OF THE INTERACTION

1. Supply Chain - Execution of orders

2. Order Processing - Processing of orders

3. Accounts - Payment and C-form collection

4. Service/Customer Care - Any issues related to installation or complaints on services or
products

5. Product Management - Taking knowledge from Product Managers and updating
regularly feedbacks

EXTERNAL RELATIONSHIPS

S.No. ENTITY - PURPOSE OF THE INTERACTION

1. Franchisees/Distributors/Dealers - Relationship Management

2. Key Accounts Architects/IDs/Developers - Relationship Management

*** This JD is indicative in nature & may not comprehensively cover all aspects of your job, which may be intimated to you time to time. ***

anushka.gour-extern@hafeleindia.com