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TELUS Digital | Hiring For Process Trainer

TELUS Digital | Hiring For Process Trainer

TELUS International

1 - 5 years

4 - 7 Lacs

Noida

Posted:2 weeks ago| Platform:

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Skills Required

Process Trainer Training Call Center Operations Bpo Operations TTT OJT Nht Learning Principles

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 1+ years of experience as Process Trainer Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 4.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

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TELUS International

www.telusinternational.com

Telecommunications / Customer Experience

Edmonton

50,000+ Employees

94 Jobs

Key People

Jeff Puritt

CEO
Derek D. Dyer

CFO
Kirsten B. Robb

Chief Marketing Officer

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