Telesales Executive

We are looking for an enthusiastic and customer-focused Telesales Executive to handle inbound and outbound calls for our clothing store. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to understand customer preferences and promote products effectively.

Key Responsibilities

• Make outbound calls to existing and potential customers to promote new arrivals, offers, and store updates.
• Handle incoming customer inquiries related to products, sizes, availability, pricing, and ongoing promotions.
• Understand customer preferences and recommend suitable clothing items and styles.
• Maintain and update customer information, order details, and follow-ups in the system.
• Assist customers with order placements, exchanges, returns, and product-related queries.
• Build strong customer relationships to drive repeat business and customer loyalty.
• Achieve daily/weekly/monthly call targets and sales goals.
• Coordinate with the store team to ensure smooth processing of orders and customer requests.
• Maintain professionalism and a positive tone during all customer interactions.
• Provide feedback to management regarding customer needs, complaints, and product trends.

Requirements

• Previous experience in telesales, customer service, or retail sales (preferably in clothing/apparel).
• Strong communication and interpersonal skills.
• Ability to handle customer queries calmly and professionally.
• Basic computer knowledge and familiarity with CRM or sales software is a plus.
• Fluent in English and [add other required languages].
• Positive attitude, confidence, and the ability to persuade customers.
• Ability to work in a fast-paced environment.

Preferred Skills

• Knowledge of fashion trends, fabric types, sizes, and styling.
• Ability to upsell and cross-sell products.
• Strong customer service orientation.
• Multitasking and good time management

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month