Telesales Executive

Key Responsibilities 1. Lead Handling & Follow-ups Call new leads generated from Meta Ads campaigns (Facebook & Instagram). Explain the clinic’s services — PRP, laser treatments, facials, body contouring, etc. — confidently and clearly. Maintain a friendly, professional, and trustworthy tone throughout all interactions. Follow a structured call script while personalizing based on each lead’s needs. Schedule appointments or walk-ins for interested leads. 2. Lead Qualification Identify whether a lead is a genuine potential client, a price shopper, or a casual inquirer. Record lead status properly (Hot, Warm, Cold, Not Interested, Invalid, etc.). Pass only high-quality leads to the client’s front desk for walk-in confirmation. 3. Lead Nurturing Follow up multiple times via WhatsApp and calls — at the right intervals — until the lead converts or drops off. Send brochures, offers, and service details through WhatsApp templates. Keep leads engaged and updated about any offers or promotions. 4. Reporting & CRM Management Update every call and follow-up in the CRM or Excel sheet daily. Maintain accurate records of call outcomes, reasons for rejection, and conversion status. Report daily and weekly performance to the marketing manager. 5. Communication & Collaboration Coordinate with the marketing and ad team to understand the clinic’s ongoing campaigns and offers. Provide feedback from customer conversations — what people are asking, objecting to, or interested in — so the ad team can optimize campaigns. Communicate effectively with clinic staff to ensure confirmed walk-ins are handled properly. Skills Required Excellent spoken English and Hindi (knowledge of Kannada or Malayalam or Telugu is a plus) Strong persuasion and objection-handling skills Confident, polite, and patient communication style Familiarity with Google Sheets or CRM software Basic understanding of aesthetic clinic services (training will be provided) High attention to detail and consistency