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Telesales Executive

Kitez Enterprises

0 - 31 years

0 Lacs

Hebbal, Bengaluru/Bangalore Region

Posted:1 month ago| Platform: Apna logo

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Skills Required

support service chat resolve crm software metrics

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Customer Support Representative Job Summary Provide exceptional customer service and support to clients via multiple channels, ensuring timely resolution of inquiries and issues. Key Responsibilities 1. Respond to Customer Inquiries: Answer customer questions via phone, email, chat, or social media. 2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, escalating complex issues to senior team members. 3. Provide Product/Service Information: Offer accurate and up-to-date information on products or services. 4. Document Customer Interactions: Maintain accurate records of customer interactions using CRM software. 5. Collaborate with Internal Teams: Work with sales, technical, and other teams to resolve customer issues. 6. Meet Performance Metrics: Achieve targets for first-call resolution, customer satisfaction, and response time.

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Telesales Executive