Telesales Executive

Overview

Location: Ahmedabad, Gujarat

Company: A leading automobile dealership in the country

We are seeking an experienced and motivated Telecaller specializing in Motor Insurance to join our dynamic team. The ideal candidate will have a proven track record in outbound calling, policy renewals, lead generation, and customer service related to car and two-wheeler insurance. This role is critical in driving policy sales, renewals, and ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to existing and potential customers to sell or renew motor insurance policies.
• Explain policy coverage, premiums, benefits, terms, and conditions clearly to customers.
• Handle customer queries regarding car/bike insurance products efficiently.
• Follow up on leads and maintain accurate records of interactions and conversions.
• Upsell and cross-sell other relevant insurance products where appropriate.
• Ensure timely renewals by contacting policyholders before expiry.
• Collaborate with the underwriting and claims team for post-sales support.
• Achieve daily, weekly, and monthly targets for sales and renewals.
• Maintain compliance with IRDAI guidelines and company standards.

Requirements:

• 1 to 2 years of experience as a telecaller, telesales executive, or customer service executive in Motor Insurance.
• Strong understanding of car and two-wheeler insurance products, endorsements, NCBs, add-ons, etc.
• Excellent communication skills in English and regional languages (as applicable).
• Ability to work under pressure and meet targets consistently.
• Familiarity with CRM systems and telecalling tools.
• IRDAI certification (preferred but not mandatory).
• High school diploma or bachelor’s degree in any field.

Preferred Qualifications:

• Experience with major insurance companies or brokers.
• Prior involvement in handling policy renewals and third-party insurance.
• Knowledge of RTO documentation and claims assistance.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Supplemental Pay:

• Performance bonus

Language:

• Hindi (Required)
• English (Required)

Work Location: In person