Telesales Associate

Role & responsibilities

1. Located in BLR or willing to relocate 2. Excellent communication and interpersonal skills 3. Fluent in English language; bilingual a plus 4. Patient, cool-tempered and ability to handle rejections, stress 5. Good Listening skills, excellent telephone etiquette 6. Ability to follow scripts without sounding mechanical 7. Excellent organizational and problem-solving skills 8. Working knowledge of relevant computer software 9. Ability to learn and high sense of hunger to achieve and grow 10. Punctual, Good time-management skills 11. Carry a positive attitude with a high energy level.

Preferred candidate profile

Consistently embarking an excellent first impression on call, delivering exceptional customer experience Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase Contacting prospective clients / existing customers to inform them about the product using scripts Accurately record details of communication with customers Developing and sustaining solid relationships with customers to encourage repeat business Answer questions about product features in an engaging manner Answer all customer questions honestly and accurately Using sales scripts drive sales and respond to customer objections Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales