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Telesales Associate

1 - 6 years

1 - 6 Lacs

Mumbai Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

sales and negotiation skills compliance and quality standards loan product telesales

Work Mode

On-site

Job Type

Full Time

Job Description

Outbound Sales Calling (30%)

  • Make daily outbound sales calls with a

    70% connect rate

    .
  • Follow up on

    disbursals, KYC, and pending documents

    .
  • Assist borrowers with

    Quick Eligibility Checks (QECs)

    .

Funnel Improvement (50%)

  • Drive

    Counselling to QEC

    and ensure document submission for

    higher loan conversions

    .
  • Optimize borrower movement across different

    funnel stages

    .

Process & Quality Adherence (10%)

  • Maintain

    90% adherence

    to telesales quality standards.
  • Use an

    effective sales pitch

    and ensure compliance with all regulatory guidelines.

Customer Satisfaction (CSAT) (10%)

  • Deliver

    exceptional customer experience

    , ensuring a

    CSAT score of 4.5 (90%)

    .
  • Address borrower queries positively to improve survey feedback.

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