Telephone Operator

Amrita Vishwa Vidyapeetham

1 - 5 years

3 - 7 Lacs

amravati

Posted:-1 days ago| Platform:

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Skills Required

administration pdf telephone operator it support customer service management data entry teaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Telephone Operator is responsible for managing incoming and outgoing calls for the university, ensuring prompt, courteous, and accurate communication.
The role supports students, staff, faculty, visitors, and external callers by providing information, directing calls, and assisting with general inquiries.

Responsibilities

Answer and route incoming calls to appropriate departments, offices, or individuals using the university s phone or switchboard system.
Provide accurate information about university services, office hours, events, and campus resources.
Handle emergency calls by following established protocols and notifying relevant campus authorities.
Maintain call logs and document inquiries or issues as needed.
Assist with directory updates to keep contact information current. Offer courteous and professional customer service to all callers.
Support administrative tasks such as data entry, email documentation, or updating communication systems.
Report technical issues with telephone or communication equipment to IT support.

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