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Job Description

Telecaller Job Description – Study Abroad Consultancy Position Title: Telecaller Department: Sales & Counseling / Student Advisory Job Type: Full-time / Part-time Experience: 0–3 years (Freshers can apply) Job Summary: We are seeking a motivated and confident Telecaller to join our Study Abroad Consultancy team. The Telecaller will be responsible for making outbound calls to prospective students and their parents, providing information about overseas education opportunities, and scheduling appointments for counseling. Your role is crucial in helping students take the first step toward studying abroad. Key Responsibilities: Make outbound calls to leads generated through various sources (inquiries, events, website, etc.) Explain services offered by the consultancy and study abroad opportunities in countries like the USA, UK, Canada, Australia, etc. Answer student queries about eligibility, courses, application processes, universities, and visa procedures Schedule appointments for in-person or virtual counseling sessions with education advisors Maintain a database of leads and follow up regularly to convert them into enrollments Meet daily/weekly/monthly targets of calls and conversions Collect and update student information accurately in the CRM Handle incoming calls and address general inquiries Support marketing campaigns by making promotional calls during events and webinars Requirements: Minimum qualification: 12th Pass / Graduate (any discipline) Excellent communication and interpersonal skills (English + local language preferred) Confidence in handling outbound calls and explaining services Basic knowledge of overseas education is an advantage Ability to work under targets and deadlines Computer skills (MS Office, CRM tools, etc.) Positive attitude and willingness to learn Preferred Skills: Experience in the education sector, telecalling, or customer service Knowledge of countries like Canada, UK, Australia, Germany, or USA in terms of education systems and admission requirements Compensation & Benefits: Competitive salary + incentives based on performance Training and career growth opportunities Opportunity to work in a fast-growing international education firm Show more Show less