Key Responsibilities: Lead and manage a team of Customer Relationship Executives to ensure daily, weekly and monthly targets are met. Monitor team performance and provide regular feedback, training and guidance. Handle escalated calls and resolve customer issues effectively and professionally. Prepare daily/weekly/monthly reports on team performance, conversions and call quality. Motivate the team to improve performance and maintain high morale. Ensure adherence to calling scripts, compliance standards and company policies. Conduct call audits and quality checks to ensure consistent customer service standards. Coordinate with the sales or customer support team to pass on leads and follow-ups. Manage shift schedules, attendance, and productivity of the team. Provide continuous improvement suggestions to increase efficiency and results.

More Jobs at Kedia homes

Telecalling Team Leader

Vaishali Nagar, Jaipur

5.0 - 31.0 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Kedia homes

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Telecalling Team Leader