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Home
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A4 Hospital
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Telecalling Team Lead

Telecalling Team Lead

A4 Hospital

7 - 12 years

3 - 4 Lacs

chennai

Posted:-1 days ago| Platform:

Apply

Skills Required

call centre team leader telecalling supervisor excel reporting call centre patient support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Job Summary:

Telecalling Team Lead

Key Responsibilities:

Lead and manage a team of 10 - 15 telecallers, ensuring call targets and service quality are achieved.
Prepare
daily, weekly, and monthly reports
using Excel (Pivot Tables, VLOOKUP, Charts, Dashboards).
Monitor team productivity, call quality, and patient satisfaction scores.
Train, mentor, and guide team members for skill enhancement and performance improvement.
Handle escalated queries and ensure excellent patient service delivery.
Coordinate with internal departments for appointment scheduling and patient support.
Implement process improvements and best practices for call centre efficiency.

Key Skills & Competencies:

Strong
team leadership
and
people management
skills.
Advanced knowledge of
Excel
for data analysis and reporting.
Excellent communication and interpersonal skills.
Experience in
hospital/healthcare call centre operations
preferred.
Ability to work under pressure and meet targets consistently.
Strong problem-solving and decision-making capabilities.

Qualifications & Experience:

Graduate in any discipline (MBA/Healthcare Management preferred).
7 - 12 years of total experience
in telecalling/call centre operations, with at least
3 - 5 years in a team lead role
.
Proficiency in MS Office (Excel, PowerPoint, Word).
Hospital/Healthcare sector experience highly desirable.

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