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Goldrop Consultancy Services
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Telecalling Team Lead

Telecalling Team Lead

Goldrop Consultancy Services

2 - 7 years

|

3 - 8 Lacs

Posted:1 week ago| Platform:

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Skills Required

communication skills bpo voice analytical telecalling voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of the telecalling team, ensuring efficient call handling and meeting targets.
Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
Conduct regular performance reviews, identify areas for improvement, and implement corrective actions to enhance overall productivity.
Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.
Ensure compliance with company policies, procedures, and regulatory requirements.

Desired Candidate Profile

2-7 years of experience in BPO voice process or similar industry.
Excellent communication skills with ability to handle high-pressure situations effectively.
Strong analytical skills to analyze data reports and make informed decisions.
Ability to work independently as well as part of a team towards common goals.

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