Telecalling Executive/Customer Service Executive

As a Telecalling Executive/Customer Service Representative, you will play a crucial role in handling inbound and outbound calls, offering top-notch customer service, and promoting our company's products or services. Your strong communication skills, customer-centric approach, and ability to thrive in a fast-paced setting will be essential for success in this role. Responsibilities: - Initiating outbound calls to potential customers to introduce our products/services. - Managing inbound calls by addressing customer queries and resolving any issues they may have. - Providing accurate information about products, services, and ongoing promotions. - Updating customer databases with precise details. - Meeting sales and call targets while upholding service standards. - Scheduling appointments or necessary follow-up calls. - Actively listening to customer needs and suggesting appropriate solutions. - Offering feedback on customer concerns to enhance service quality. - Ensuring a positive customer experience through efficient and courteous service. Skills & Experience: - Exceptional verbal and written communication abilities. - Proficiency in English. - Previous experience in telecalling or customer service is an advantage. - Basic knowledge of Microsoft Office tools. - Efficiently handling high call volumes. - Strong persuasion and negotiation capabilities. - Goal-driven mindset with a focus on achieving targets. - Quick problem-solving skills and adaptability under pressure. - Ability to work effectively in a team-oriented environment. Behavioral Fit: - Self-motivated and results-driven with a strong work ethic. - Maintaining professionalism and composure during challenging situations. - Embracing a positive attitude with a customer-centric mindset. - Strong attention to detail and organizational prowess. - Adaptable to changes in call scripts or procedures. - Collaborative team player who excels in a team environment.,