Telecalling Executive

Job Title: Account Manager   Location: Pune (Wadgaon Sheri), Mumbai (Juinagar), Work Type: Full-time, On-site (4 days in office, 2 day field visit per week) Industry: Dental Services Job Summary: We are looking for a motivated and customer-focused Account Manager to join our team. In this role, you will be the primary point of contact for our dental clients (Dentists), helping them with payment-related queries, delivery issues, and new order placements. You will handle client communication primarily through calls, along with regular in-person visits for relationship building and sales activities. Key Responsibilities: Act as a liaison between the company and dental clients to address: Payment-related queries Delivery and logistics issues New orders and product inquiries Perform daily outbound and inbound client calls (4 days/week from office) Schedule and conduct in-clinic visits with dentists (2 day/week) for relationship management Product promotion and upselling Gathering feedback and requirements Maintain accurate records of client interactions, issues, and resolutions Coordinate with internal teams (sales, logistics, support) to ensure client satisfaction Achieve sales and service targets as set by the management Requirements: Proven experience in customer service, account management, or sales (preferably in healthcare or B2B). Excellent verbal communication and interpersonal skills. Willingness to travel locally for client visits (twice a week). Strong problem-solving attitude and client-first mindset. Basic knowledge of CRM tools and MS Office. Bachelor’s degree in Business, Marketing, or related field preferred.                                                                                                                                                                                               www.retaildenmart.com