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Aditya Group India
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Telecalling Executive

Telecalling Executive

Aditya Group India

0 years

0 Lacs

kolkata west bengal india

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

crm tools persuasion negotiation basic computer knowledge telecalling relationship management customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Aditya Group, established in 1984, is a diversified business house with interests spanning construction, hospitality, healthcare, and education. The group is renowned for its significant contribution to the education sector through a chain of CBSE-affiliated schools. Since 1994, the late founder, Mr. Bhaskar Aditya, initiated philanthropic efforts by establishing the Dum Dum Aditya Educational Society, a nonprofit focused on education. This legacy is continued by the next generation of the Aditya family, Mr. Anirban Aditya and Mr. Ankit Aditya, maintaining the group's commitment to creating a better future through quality education.

Role Description

This is a full-time, on-site position for a Telecalling Executive based in Kolkata. The Telecalling Executive will be responsible for managing outbound and inbound calls, providing detailed product or service information, addressing customer inquiries, resolving complaints, and maintaining detailed records of customer interactions. The role involves achieving weekly and monthly targets, following up with prospective customers, and providing exceptional customer service to ensure satisfaction.

Qualifications

Excellent communication and interpersonal skills
Telecalling, customer service, and relationship management experience
Strong persuasion and negotiation skills
Ability to handle multiple tasks and maintain attention to detail
Basic computer knowledge and familiarity with CRM tools
Ability to respond promptly and professionally to customer inquiries
Previous experience in sales or telecalling is advantageous
Graduate degree in any discipline preferred

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Telecalling Executive