Telecallers- Inbound BPO

Glympse Human Capital Services

0 - 4 years

3 - 15 Lacs

bengaluru karnataka india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

customer service active listening problem solving data entry sales techniques crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a motivated and customer-oriented Telecaller to join our inbound BPO team. The ideal candidate will be responsible for handling incoming calls from customers, providing them with information, and assisting with their inquiries to ensure a positive customer experience.

Responsibilities

Handle inbound calls from customers and provide excellent service.
Assist customers with inquiries, complaints, and product information.
Maintain accurate records of customer interactions and transactions.
Follow up on customer calls as necessary to ensure resolution of issues.
Work collaboratively with team members to achieve performance targets.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Strong listening skills and the ability to empathize with customers.
Proficient in using computers and various software applications.
Ability to multitask and manage time effectively.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and adapt to changes.

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