Telecaller

We are looking for a motivated and confident Telecaller to join our ITES team. The ideal candidate will be responsible for handling outbound/inbound calls, explaining products or services, resolving queries, and maintaining good customer relationships. Key Responsibilities: Make outbound calls to potential customers to generate leads or sales. Handle inbound customer queries effectively and professionally. Explain company services/products clearly to prospects and existing clients. Maintain call records, follow-up schedules, and client databases. Meet daily/weekly/monthly targets as set by the team lead or manager. Ensure high levels of customer satisfaction through excellent service. Forward escalated issues to the appropriate departments. Collaborate with team members to improve calling strategies and results. Required Skills and Qualifications: Minimum qualification: Any graduate degree. Prior experience in telecalling, BPO, or customer service is an advantage. Good communication skills in English. Basic computer knowledge (MS Office, CRM software). Excellent listening and interpersonal skills. Ability to work under pressure and meet targets. Preferred Attributes: Experience in ITES or similar voice-based support environment. Knowledge of customer relationship management tools. Energetic, persuasive, and self-motivated attitude. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Provident Fund Schedule: Fixed shift Language: English (Preferred) Work Location: In person