Telecaller

Job Summary:

We are looking for a motivated and results-driven Telecaller to join our financial services team. The primary role is to engage with customers over the phone to promote financial products/services, answer queries, and ensure customer satisfaction. This position is crucial in lead generation, conversion, and customer relationship management.

Key Responsibilities:

• Make outbound calls to prospective and existing customers.
• Promote business loan.
• Explain product features, benefits, and eligibility criteria.
• Handle customer inquiries and provide appropriate solutions.
• Maintain accurate records of calls, leads, conversions, and follow-ups.
• Achieve daily/weekly/monthly targets related to leads, calls, or conversions.
• Follow up with leads using CRM tools or manual tracking.
• Maintain good telephone etiquette and professionalism.
• Escalate unresolved issues to the relevant department.
• Target-based environment with incentives on performance.

Required Skills:

• Excellent communication skills in [Languages required – e.g., English, Tamil].
• Good persuasion and negotiation skills.
• Basic understanding of financial products.
• Patience and the ability to handle rejections or objections.
• Familiarity with CRM systems or call center software is a plus.

Qualifications :

• Graduate in any stream.
• Experience: 0–1 years in telecalling, preferably in BFSI (Banking, Financial Services, and Insurance) sector.
• Freshers with good communication skills are also welcome.

(Only Trichy Canditates need)

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person