Telecaller

Key Responsibilities:

• Service Reminder & Booking Calls
• Call customers to remind them about due vehicle services, insurance renewals, and AMC schedules.
• Fix service appointments and coordinate with the workshop team for slot availability.
• Confirm customer visit timing and service requirements.
• Post-Service Feedback Calls
• Call customers after vehicle delivery to collect feedback on service quality and satisfaction.
• Record complaints or concerns and forward them to the Service Manager for quick resolution.
• Maintain a log of all feedback calls and follow-up actions.
• Call Monitoring & Reporting
• Track inbound and outbound service calls daily.
• Ensure timely follow-up with customers who missed appointments or delayed payments.
• Prepare daily, weekly, and monthly reports on calls made, feedback received, and pending cases.
• Customer Relationship Management
• Maintain updated customer contact details in the CRM or service database.
• Build rapport with customers to ensure repeat visits and loyalty.
• Assist customers with basic service-related queries and direct them to the appropriate department.
• Coordination with Service Team
• Update the service team about customer appointments, reschedules, and special requests.
• Communicate clearly between customers and technical staff for status updates or delivery confirmation.
• Quality & Performance
• Monitor service satisfaction scores and suggest improvements in call handling.
• Ensure all calls follow company standards for courtesy and professionalism.

Qualifications & Skills:

• Education: Any Graduate / Diploma
• Experience: 1–3 years in customer care or service telecalling (automobile sector preferred)
• Skills Required:
• Good communication in Tamil and English
• Customer-handling and listening skills
• Basic computer knowledge (Excel )
• Time management and follow-up ability
• Professional and polite telephone manner

Job Type: Full-time

Pay: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person