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Telecaller ( Night Shift ) | VSH

Telecaller ( Night Shift ) | VSH

VSH Hospital

2 - 7 years

4 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

application software hardware networking networking system administration technical support remote support computer systems desktop engineering computer hardware desktop support it administration troubleshooting it helpdesk communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Telecaller (Night Shift)

Careers

Administration 2 Years of Experience Salary: 300000.00 LPA Qualification: Any Bachelor Degree Posted on January 5, 2026

Job Summary

A Night Shift Hospital Telecaller handles patient calls after hours, scheduling appointments, managing inquiries (including urgent ones), coordinating with on-duty staff (like DMOs), confirming next-day bookings, and sometimes managing medical report delivery/courier dispatch, ensuring continuous patient communication and support for critical operations during overnight hours, often involving US/international time zones for medical billing (AR calls) or patient support

Languages Required: English / Kannada / Hindi / Telugu

Interested can call and whats your resume to

7022660333

Responsibilities

Key Responsibilities:

Appointment Management:
Booking, confirming, rescheduling, and canceling appointments for various departments and doctors, including virtual appointments.

Patient Communication:
Handling inbound/outbound calls for inquiries, guiding patients, and connecting them with doctors or duty medical officers (DMOs) for urgent issues.

Information Provision:
Explaining hospital services, procedures, test requirements, and potentially assisting with basic billing queries.

Coordination:
Liaising with doctors, labs (for report delivery), and courier services for medicine dispatch.

Documentation Follow-up:
Maintaining call records, updating patient databases, checking missed calls, and managing emails/cloud storage.

Emergency/Critical Support:
Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.

Shift Handovers:
Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Typical Night Shift Duties:

After-Hours Support:
Providing essential patient contact when most staff are off-duty, especially crucial for international/US medical billing (RCM/AR calls) requiring late-night shifts in India.

Follow-Ups:
Making confirmation calls for early morning appointments.

Essential Skills:

Excellent communication and active listening.

Ability to work under pressure and make quick decisions.

Organized and detail-oriented.

Familiarity with hospital systems and medical terminology (beneficial).

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Telecaller ( Night Shift ) | VSH

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2.0 - 7.0 yrs

INR 4 - 9 Lacs

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Telecaller ( Night Shift ) | VSH