Telecaller

As a Telecaller, your role will involve engaging with customers (both potential and existing) via phone calls to generate leads, promote products or services, and provide customer support. You will be the voice of the company, representing it and building relationships. Your key responsibilities will include making outbound calls, handling inbound calls, gathering customer information, and documenting interactions. Your core responsibilities will include making outbound calls to potential customers to generate interest, qualify leads, and schedule appointments. Additionally, you will be answering phone calls from customers, addressing inquiries, and resolving issues. Identifying and qualifying potential customers who may be interested in the company's products or services will also be a key aspect of your role. Providing support and information to customers, answering their questions, and addressing complaints will be part of your customer service duties. You will need to effectively communicate the benefits of products or services to persuade customers to make purchases. Maintaining accurate records of customer interactions and updating CRM systems will be essential. Ensuring consistent messaging and customer interaction by following company scripts and procedures is crucial. Following up with customers to nurture leads, close deals, or provide further support is also a significant part of the role. Establishing positive and professional relationships with customers is key. You should possess excellent communication skills, both verbal and written, for effective customer interaction. Building rapport and establishing positive relationships with customers will require strong interpersonal skills. Active listening to customer needs and concerns is essential. You should also have the ability to effectively communicate the value proposition of products or services and negotiate deals. Identifying and resolving customer issues quickly and efficiently will require problem-solving skills. Handling rejection and maintaining a positive attitude with patience and resilience is important. Proficiency in using CRM systems and other computer applications is necessary for this role.,