Telecaller (Kumhari,durg)

mail:- info@naukripay.com
Telecaller, also known as a Telephone Sales Representative or Telemarketing Executive, is a professional who contacts individuals via telephone to promote products or services, generate leads, or provide customer service. They play a vital role in business development and customer relationship management. Key Responsibilities:Outbound Calls:Telecallers make calls to potential customers to introduce products/services, explain their benefits, and generate interest. Inbound Calls:They also handle incoming calls, addressing customer inquiries, providing information, and resolving issues. Lead Generation:A key aspect of the role is to identify and qualify potential customers, converting them into leads for the sales team. Sales & Customer Acquisition:Telecallers aim to persuade customers to make purchases, schedule appointments, or take other desired actions. Relationship Building:They focus on building rapport with customers, both new and existing, to foster positive relationships. Maintaining Records:Telecallers are responsible for accurately recording call details, updating customer information, and generating reports. Product Knowledge:They need to be knowledgeable about the company's products and services to effectively communicate with customers. Compliance:Telecallers must adhere to scripts and company policies while maintaining professionalism. Meeting Targets:They often work towards achieving daily or weekly call targets and sales quotas. Customer Feedback:Telecallers may gather feedback from customers to improve products or services. Essential Skills:Communication: Excellent verbal communication skills are crucial for effective interaction with customers.Persuasion and Negotiation: Telecallers need to be able to influence customer decisions and handle objections.Active Listening: They should be able to understand customer needs and respond appropriately.Technical Proficiency: Familiarity with CRM software and telephone systems is often required.Time Management: Managing a high volume of calls effectively is essential.Problem-Solving: Being able to address customer issues and provide solutions is important.