Job
Description
About the job: The Telecaller Executive will act as the primary point of contact for managing incoming and outgoing calls and communications on behalf of the college. The role requires quick thinking, excellent communication skills to address queries, provide information, and connect individuals with the appropriate departments. The person will serve as a liaison between the college and its students, parents, faculty, and external stakeholders. Key responsibilities: 1. Manage Communications: Handle all incoming and outgoing calls, and messages related to general college information, admissions, programs, and student services. 2. Resolve Queries: Address and resolve questions from prospective students, parents, and other stakeholders about the application process, program offerings, deadlines, and college services. 3. Provide Information: Disseminate accurate and timely information on academic programs, admissions processes, scholarships, campus life, and other relevant college-related topics. 4. Direct Calls: Redirect calls to the appropriate departments (e.g., Admissions, Registrar, Student Services) and ensure that all inquiries are handled efficiently. 5. Maintain Communication Logs: Keep detailed records of calls, messages, and interactions with stakeholders to ensure follow-ups and accurate reporting. Required qualifications: 1. Education: Any graduate or equivalent (Bachelor's degree in Communications, Marketing, or related fields is a plus). 2. Experience: Prior experience in customer service, call handling, or a communication-based role (preferably in an educational or institutional setting) is a plus. 3. Technical Skills: Proficiency with phone systems, Microsoft Office Suite, and any communication software used within the college. 4. Typing Skills: Minimum typing speed of 35-45 words per minute, with the ability to multitask efficiently. Skills & competencies: 1. Verbal Communication: Strong verbal communication skills with the ability to engage effectively with students, parents, and staff. 2. Problem-Solving: Ability to resolve inquiries or concerns in a professional and solution-oriented manner. 3. Organizational Skills: Ability to manage multiple communications and tasks simultaneously with a high level of organization and accuracy. 4. Customer Service Orientation: A friendly and approachable demeanor with a strong commitment to providing excellent service. 5. Multitasking Ability: Comfortable working in a fast-paced environment with the ability to prioritize tasks effectively. 6. Familiarity with College Systems: Basic knowledge of the college's academic programs, admissions, and student services. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 1 year(s) Deadline: 2025-07-20 23:59:59 Other perks: Free snacks & beverages Skills required: Cold Calling, MS-Excel, Client Relationship Management (CRM), Data entry, Counseling, Effective Communication and Negotiations About Company: Mahatma Gandhi Engineering College (MGEC), located in Shivdaspura, Jaipur, was established with the vision of delivering quality higher education aligned with international standards. It operates under the Mahatma Gandhi Charitable Society for Education and Research, led by experienced academicians, administrators, and professionals from diverse fields such as engineering, medicine, science, judiciary, and pharmacy. MGEC is committed to academic excellence and embraces innovative teaching methods to enhance learning outcomes. The college offers a dynamic, inclusive environment, attracting students from across India, especially Rajasthan. With a dedicated and experienced faculty, MGEC focuses on nurturing talent and fostering holistic student development. Its vibrant campus life and motivated student community are a constant source of pride. Blending Eastern values with Western academic practices, MGEC prepares students with a global outlook.
