Telecaller

Daily Call Targets120–150 outbound calls/day Minimum 5–6 hours calling time Focus on: New leads Old database Follow-ups References 3️⃣ Call Opening Script (Mandatory)Greet politely and introduce: “Good morning/afternoon, this is ___ calling from Hytech Education, Ahmedabad.” Confirm student name & interest Speak in Gujarati / Hindi (English only if required) Keep tone polite, confident, and positive 4️⃣ Requirement Understanding (Must Ask)Every call must capture: Country preference Course / Field Education background Intake (Month & Year) Budget idea City/location ❌ Do NOT give false commitments ❌ Do NOT discuss fees in detail ✅ Focus on office visit 5️⃣ Walk-in Conversion ProcessObjective of every call = Office Visit Offer: Free counseling Profile evaluation Scholarship guidance Fix date & time Send: Office address Google location Counselor name 6️⃣ Follow-Up SOPSame-day follow-up for interested leads Reminder call 1 day before appointment Missed walk-in → follow up within 24 hours Minimum 2–3 follow-ups before closing a lead 7️⃣ Data Entry & CRM RulesEvery call must be updated with: Call status (Interested / Follow-up / Not Interested) Remarks (clear & honest) Next follow-up date Walk-in confirmed or not ❌ Fake entries = Strict action ❌ Delayed entry not allowed 8️⃣ Daily Reporting FormatTo be submitted before leaving office: Total calls made Total connected calls Walk-ins fixed Walk-ins visited Follow-ups pending 9️⃣ Behaviour & EthicsRespect students & parents No argument, no pressure tactics No negative talk about competitors Protect company data & leads 🔟 Performance Review SystemDaily: Call count & walk-ins Weekly: Conversion & follow-up quality Monthly: Target vs achievement Low performance → training → warning → PIP (if needed) 🎯 Success Benchmarks2–4 walk-ins/day 40–75 walk-ins/month 100% data accuracy Zero complaints