Telecaller

Key Responsibilities

Inbound Call Handling:

Answer incoming calls from patients and address their inquiries or concerns.

Schedule and confirm patient appointments.

Verify and update patient information in the system.

Outbound Call Handling:

Make outbound calls to patients for appointment reminders, follow-ups, and feedback collection.

Conduct post-service calls to inpatients and outpatients.

Customer Service:

Provide information about medical services and procedures.

Address patient inquiries and resolve issues promptly.

Maintain a high level of professionalism and empathy in all interactions.

Data Management:

Maintain accurate records of patient interactions and transactions.

Update and manage customer information in the database accurately.

Prepare weekly and monthly reports on call volumes and patient feedback.

Compliance:

Ensure compliance with healthcare policies and confidentiality guidelines.

Qualifications

High school diploma or equivalent; additional education in healthcare is a plus.

Proven experience as a telecaller or in a customer support role.

Excellent verbal communication skills in Tamil and English.

Strong organizational skills and attention to detail.

Empathetic and patient-centered approach.

Skills

Telephone etiquette and customer service.

Data entry and appointment scheduling.

Problem resolution and conflict management.

Proficiency in CRM software and basic medical terminology.

Preferred Experience

Experience in a healthcare setting or call center environment.

Familiarity with healthcare management software.

Knowledge of medical terminology and procedures.

Expertia

Expertia

Compensation & Benefits

Salary: ₹10,000 – ₹15,000 per month, based on experience.

Benefits:

Health insurance.

Provident Fund.

Performance-based incentives.

Note: Candidates with a background in healthcare or customer service are preferred. Fluency in Tamil and English is essential. The position requires working in a fast-paced environment and handling sensitive patient information with confidentiality and care.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Language:

• English (Preferred)
• Tamil (Preferred)

Work Location: In person