Telecaller

Company Description

GreenTick Food Tech is a leading innovator in food safety and compliance, offering advanced, technology-driven solutions tailored for the food industry. With expertise in food safety inspections, audits, training, and certifications including ISO 22000, HACCP, and FSSAI, we aim to empower organizations to meet global standards efficiently. Our focus extends to sustainable food practices and creating a transparent, trustworthy food ecosystem that benefits regulators, businesses, and consumers. By combining food industry knowledge with cutting-edge technology, we are committed to making safe and compliant food a right for all.

Role Description

This is a full-time on-site role located in Bhopal for a Telecaller. The Telecaller will be responsible for making outbound calls to prospective clients, providing information about our services, and addressing customer inquiries. Additional responsibilities include maintaining detailed records of interactions, following up promptly on leads, and achieving predefined targets. The role also involves building positive client relationships, understanding customer needs, and coordinating with the internal team to ensure customer satisfaction.

Qualifications

• Strong communication and interpersonal skills, with a professional telephone etiquette
• Excellent sales and persuasion abilities, with a proactive attitude
• Basic computer proficiency, including data entry and CRM software usage
• Organizational and time management skills for handling multiple tasks efficiently
• Ability to handle customer inquiries and complaints with patience and resolution-focused behavior
• Previous experience in telecalling, sales, or customer service is a plus
• Bachelor's degree or equivalent educational qualifications preferred