Telecaller

Company Description

GigMedia, India's first AI-powered media aggregator platform, unifies the fragmented workflows of the Media & Entertainment industry. It empowers artists, agencies, brands, and institutes with a verified and transparent ecosystem. GigMedia offers smart hiring, real-time artist bookings, audition discovery, and B2B media solutions, ensuring efficient and trustworthy matchmaking between talent and projects. Backed by HKI Media and mentored by Vinod Bhanushali, GigMedia is a trusted digital gateway for India's creative sector, covering Tier 1 to Tier 3 cities, and is available on Android & iOS.

Role Description

This is a full-time, on-site role for a Telecaller located in Gurugram. The Telecaller will be responsible for reaching out to potential clients and customers, providing information about the platform, answering queries, and setting up appointments. Additional tasks include maintaining call records, providing exceptional customer service, and following up on leads and conversion inquiries.

Qualifications

• Excellent communication and interpersonal skills
• Customer service, Telemarketing, and Call Center experience
• Basic computer skills and proficiency in MS Office
• Ability to handle customer queries and complaints calmly and efficiently
• Organizational and time management skills
• Experience in media and entertainment industry is a plus
• High school diploma or equivalent; relevant certifications are advantageous