We are looking for a polite, well-organized, and customer-focused Laundry Receptionist to be the first point of contact for our customers. The Receptionist will handle customer queries, manage orders, process payments, and ensure smooth coordination between the front desk and the laundry operations team. Key Responsibilities: Greet customers warmly and provide excellent customer service. Receive garments/items from customers and accurately record order details. Tag, label, and maintain records of all incoming and outgoing orders. Answer phone calls, WhatsApp, and email inquiries regarding services, pricing, and delivery schedules. Coordinate with the laundry team to ensure timely processing of orders. Inform customers about delivery times, delays, or special instructions. Handle payments (cash, card, UPI, or online transactions) and issue receipts. Maintain cleanliness and organization at the reception counter. Assist in handling complaints or escalations in a professional manner. Promote ongoing offers, memberships, and value-added services to customers. Skills & Qualifications: Minimum 12th pass / Graduate preferred. Previous experience in customer service, front desk, or retail is an advantage. Excellent communication skills (local language, Hindi, and basic English preferred). Basic computer knowledge (MS Office, POS systems, WhatsApp Business, etc.). Good organizational and multitasking abilities. Friendly, polite, and professional attitude. Working Conditions: Job Type: Full-time (6–9 hours shift). Location: Laundry outlet / store reception desk. Workdays: 6 days a week (weekends and holidays may be required). Salary & Benefits: Competitive salary based on experience. Incentives on sales/membership promotion. Staff discounts on laundry services. Growth opportunities in a professional laundry & dry-cleaning chain.
